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Getting Started APIs Contact Centers Engage Insights Integrations

Marketplace SIP SmartCommunicator SmartFlows SMS Messaging

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Getting Started

• CPaaS Portal

  • Trial Accounts

  • CPaaS Portal Quick Start Guide

  • Managing Users in the CPaaS Portal

  • Managing and Using Numbers in the CPaaS Portal

  • Managing Lists in the CPaaS Portal

  • CPaaS Portal File Storage

• IntelePeer Customer Portal

  • IntelePeer Customer Portal Quick Start Guide

  • Understanding SmartAgent

  • Managing and Using Numbers in the IntelePeer Customer Portal

  • Managing Users in the Customer Portal

  • Managing and Using Subaccounts

  • Managing Lists in the IntelePeer Customer Portal

  • Customer Portal File Storage

  • Creating and Managing Build Partner Customer Accounts

  • Setting Up Two-Factor Authentication in the Customer Portal

  • Managing Bulk Actions

• Release Notes

 

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APIs

• Getting Started

  • API Basics

  • API Authentication

  • How to Design a Query

• Application Integration

  • Campaign Contacts

  • Campaign Lists

  • Campaign Management

  • List Management

  • Trigger a Flow

• Number Management

  • E911 Number Management

  • Phone Number (DID) Management

  • SMS Message Management

  • Toll-Free Number Management

• Data Queries

  • API Data Dictionary

  • Troubleshooting

 

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Contact Centers

• Getting Started

  • Engage Quick Start Guide

  • Insights Quick Start Guide

  • SmartFlows Quick Start Guide

• Use Cases

  • AI Bot

  • Authenticate Customers

  • Check Account Status

  • Inbound Call Transfer

  • Manage Payments

  • NLP Routing

  • Schedule Appointments

  • Self-Service

  • Smart Call Routing

  • Subscribe to Notifications

  • Virtual Attendant

 

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Engage

• Engage Quick Start Guide

• How to Schedule a Campaign

 

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Insights

• Insights Quick Start Guide

• Insights Videos

• How Tos

  • How to Filter Your Data

  • How to Refresh Your Data

  • How to Send and Schedule

  • How to Send Alerts from Single Widgets

  • How to Download Dashboard Data

  • How to Remove Data From a Chart Widget

  • How to Design a Query

• Understanding My Data

  • Insights Glossary

  • Data Availability and Refresh Rate

  • Disconnect Reason Codes

  • File Storage Setup

  • Important Information About Message Status

  • Common Dashboard Issues

  • Understanding the SmartFlows Dashboard

  • Data Dictionary - SmartFlows Dashboard

  • Understanding the SmartFlows Dropout Location Report

  • Understanding the SmartFlows Messaging Dashboard

  • Understanding the SmartQueuing Dashboard

  • Understanding the SmartFlows Inbound Call Automation Summary Dashboard

  • Understanding the Messaging Dashboard

  • Understanding the Voice Services Dashboard

  • Data Dictionary - Voice Services Dashboard

  • Understanding the Voice Services Call Report

  • Understanding the CPaaS Usage Summary Dashboard

  • Understanding the Reputation Management Dashboard

  • Understanding the Reputation Management Performance Impact Dashboard

  • Understanding STIR/SHAKEN

  • Understanding Inbound Spam Protection

 

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Integrations

• Integrations Quick Start Guide

• Amazon Alexa

  • Integrating Amazon Alexa with SmartFlows

• Amazon Web Services

  • Creating an AWS Lambda Serverless Function to Execute a SmartFlow

  • Sending Emails using AWS, SES and SmartFlows

• Facebook

  • Assigning Your Facebook Page to a SmartFlow

  • Facebook Quick Start Guide

  • Messaging Limits

  • Platform Policies

• Google Cloud

  • Executing SmartFlows from Google Cloud

• Jira

  • Creating a Jira Service Desk Issue

  • Looking Up a Jira Service Desk Issue

• Mailgun

  • Sending Mailgun Emails from SmartFlows via AWS

• Mailjet

  • Sending Emails from SmartFlows via Mailjet

• Salesforce

  • Integration with Salesforce

  • Salesforce Component List

  • Creating a Case for an SMS

  • Getting Your Access Token from Salesforce

  • How to Chat with Contacts

  • How to Create a Campaign Group Message

  • How to Create a Case in Salesforce

  • How to Send Auto Response Messages

  • How to Set Up Group Message Scheduling

  • Looking Up Salesforce Contacts

  • Message Scheduling for Contacts

  • Salesforce Post-Deployment Steps

  • SMS Admin Page

  • Submitting Your Query to Salesforce

• Slack

  • Executing SmartFlows Using Slack Slash Commands

  • Integrating Inbound SMS Messaging with Slack

• Smartsheet

  • Querying Smartsheet Values

  • Writing a Record to Smartsheet

• Viber

  • Integrating Outbound Viber Messages

• Webex Teams

  • Messaging for Webex^® Teams

• WhatsApp

  • WhatsApp Onboarding Process

  • Order and Enablement Process

  • Building Flows with WhatsApp

  • Inbound WhatsApp

  • Send WhatsApp

  • Replying to Messages with WhatsApp

  • Pricing

  • Rules and Best Practices

• Zendesk

  • Creating a Ticket in Zendesk

  • Identifying a Zendesk User by Phone Number

  • Looking Up Zendesk Tickets by User ID

 

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Marketplace

• Marketplace Quick Start Guide

• Getting Started with the Marketplace

• Assign a Phone Number to an App

• Integrate Marketplace Apps and SmartFlows

• Marketplace Applications

  • Smart Routing

  • Auto Response

  • Smart IVR

  • Post-Call Survey

  • Digital Assistant

  • Payment Processing Connector

  • Business Continuity Planning

  • Two Factor Authentication

  • SmartQueuing

 

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SIP

• IntelePeer Dynamic 911 Configuration Guide

• Choosing IntelePeer as Your Operator

• Microsoft Teams Operator Connect Self-Service Guide

• Microsoft Teams Direct Routing Self-Service Guide

• Setting Up Microsoft Teams Dynamic 911 Direct Routing with IntelePeer

• E911 Dynamic Location Routing Testing Guide

• IntelePeer Dynamic 911 Location Routing

• SIP Codes for Call Blocking Scenarios: 603, 607, and 608

• Configuration Guides

 

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SmartCommunicator™

• SmartCommunicator Onboarding

• Microsoft Teams SmartCommunicator Quick Start Guide

• Error Codes

 

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SmartFlows

• SmartFlows Videos

• SmartFlows Quick Start Guide

• Getting Started

  • SmartFlows 101

  • The Flows Page

  • The Audio Library Page

  • The Number Assignment Page

  • SmartFlows Glossary

  • SmartProducts and SmartFlows

• Actions

  • Add List Item

  • Call Recording

  • Campaign

  • Collect DTMF

  • Compute

  • Condition

  • Counter

  • Day of Week

  • Delete List Item

  • Detect Language

  • Dial

  • External Web Call

  • Hang Up

  • Inbound API

  • Inbound Call

  • Inbound Facebook

  • Inbound Text

  • Inbound WhatsApp

  • Jump To & Jump From

  • Lex Bot

  • List Lookup

  • Menu Tree

  • Pause

  • Percent Routing

  • Play Audio

  • Press or Say

  • Record Response

  • Regex

  • Regional Routing

  • Schedule

  • Send DTMF

  • Send Facebook

  • Send SMS

  • Send WhatsApp

  • Sentiment

  • Set (Variable)

  • Speech Recognition

  • String Operations

  • Switch

  • Tonality

  • Transfer

  • Translate

  • Update List Item

  • Watson Assistant

• How Tos

  • How to Build a New Flow

  • How to Configure Audio Settings

  • How to Integrate SmartFlows and Engage

  • How to Organize Your Flows

  • How to Share Your Flow

  • How to Use SSML Tags in SmartFlows

  • How to Use Variables in SmartFlows

  • How to Configure a Post Flow Request

  • Executing SmartFlows from an External Source

• Integration Guides

  • Building Flows with WhatsApp

  • IBM Watson Assistant

  • Integrating Amazon Alexa with SmartFlows

  • Mailjet

• Templates

  • Abandoned Calls

  • AI Bot for Self-Service

  • Call Menu

  • Call-In Survey

  • Configurable Advanced IVR

  • Hotline

  • HR Virtual Assistant

  • Inbound Spam Protection

  • Incoming SMS with Multiple Entries

  • Language Translation

  • Randomized Text Response

  • Sales Routing

  • Self-Service Hotline

  • Trivia Promo

  • Voice Transfer with Smart Routing

 

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SMS Messaging

• SMS Messaging Quick Start Guide

• Understanding Toll-Free Verification

• Why You Need to Know About 10DLC

• How Tos

  • SMS Messaging Short Codes Ordering Process

  • Provisioning Telephone Numbers for SMS

  • Messaging for Webex^® Teams

• Use Cases

  • Set Up Food Delivery Tracking, and Improve Communication with Customers, Using Automated SMS

  • Set Up a Multilingual SMS Bot and Improve Communication with Customers Using 2-Way SMS

• International SMS Guidelines

  • International Guidelines Overview

  • Argentina SMS Country Guidelines

  • Brazil SMS Country Guidelines

  • Chile SMS Country Guidelines

  • Colombia SMS Country Guidelines

  • France SMS Country Guidelines

  • Germany SMS Country Guidelines

  • Italy SMS Country Guidelines

  • Mexico SMS Country Guidelines

  • Peru SMS Country Guidelines

  • Portugal SMS Country Guidelines

  • Spain SMS Country Guidelines

  • United Kingdom SMS Country Guidelines

• Rules & Best Practices

  • Advertising Guidelines (Short Codes)

  • IntelePeer's SMS Rate Limits and Message Queue Guidelines

  • Long Codes vs. Toll Free vs. Short Codes

  • Short Codes: What You Need to Know

  • SMS Delivery Receipts

  • SMS Encoding

  • SMS FAQs

  • SMS Regulations

• SMS APIs

  • SMS Message Management

  • Understanding MMS Messaging

  • Provisioning Telephone Numbers for SMS