Customer Portal File Storage

Audio recordings, Insights reports, and other files associated with your account can all be found in IntelePeer’s cloud storage. To access our storage, SFTP access must be set up and a unique URL, User Name, and Private Key are required.

Follow the steps below to configure access to IntelePeer cloud storage via the Customer Portal (customer.intelepeer.com).

Note: The steps below are specific to the Customer Portal (for information about File Storage via the CPaaS Portal, check out this page) and use the FileZilla client. Download FileZilla here.

  1. Log into the Customer Portal. From the My Account drop-down menu in the top right corner, select Enterprise Settings.

  1. Click Generate Key to generate a key pair.
  2. A pop-up presents you with a private key. Store this key in a secure location with a .ppk file extension. The access key is available only at the time you create it. If you lose your access key, you must create a new one.

  1. Make a note of the SFTP URL and Customer ID under the SFTP Credentials section. We need it later for the FileZilla setup.
  2. Download FileZilla client, click File > Manage Site.
  3. Protocol: SFTP.
  4. Host: (the SFTP URL from Step 4).
  5. Logon Type: Key File.
  6. User: (the User Name obtained from Step 4).
  7. Key File: Click Browse and select location of the private key from Step 3.
  8. Click Connect.