Collect DTMF
Collect DTMF (Dual-Tone Multi-Frequency) allows for a user to input a response using their key pad. As a caller presses a key in response to a prompt, a specific tone is made that the system understands.
Note: The functionality of this action is voice-related only.
Inputs
Input Name | Description |
---|---|
Termination Key | The key a caller can press to indicate their response is complete. Currently # is the only Termination Key available. |
Timeout | The number of seconds a caller has to complete a valid key entry. |
Number of Digits | How many digits the caller must enter (e.g., 16 digits to enter a credit card number). |
Enable Speech Rec | Enable speech recognition so the caller can either press a digit or speak and the action will make a recording of their spoken response. |
Note: If you want to offer the option for callers to either speak or press a digit, we recommend using thePress or Say (Preview) action rather than Collect DTMF.