Atmosphere® Insights Quick Start Guide

Overview

Atmosphere® Insights gives you the power to understand your Messaging, Voice, and SmartFlows data to help you improve business workflows, customer interactions, and omni-channel communication. In harmony with the Atmosphere® Data API, aggregate or specific details are at your fingertips.

Getting Started

Log in to your IntelePeer account through the IntelePeer Customer Portal (https://customer.intelepeer.com). Our recommended browsers are the current or most previous versions of Chrome, Firefox, or Safari. Your applications appears at the top of the page. You can also click My Applications in the sidebar to access the Marketplace.

You see the Insights icon in the Marketplace. Click the icon to open Insights.

Selecting a Dashboard

After clicking the Insights icon, a drop-down appears with the Dashboards or Reports available to you. Select the dashboard or report you wish to view and start exploring your data! If you have custom dashboards or reports, they appear in the Custom Analytics section.

Exploring Dashboards

To see underlying raw data, click on the widgets. You can click KPI numbers, a bar of a chart, or sections of a pie graph. You are also able to download this data to various different data formats. To learn more, check out How to Download Dashboard Data.

Filtering Dashboards

Filters apply to the dashboard based on what you choose. For voice and messaging, you can filter based on number and based on date. You can select a date range up to 60 days at a time. Once you’ve entered your filters click Run and the dashboard reloads with your desired filters.

Changing the Time Zone

By clicking the Time Zone near the top-right of the dashboard, a drop-down appears with a list of time zones. Once you’ve selected your desired time zone, click Run. The dashboard reloads with your selected time.

For more information take a look at the Atmosphere® Insights Glossary or How to Filter Your Data.