The Speech Recognition action allows you to convert an audio recording into text and return sentiment and tonality on any audio and text recorded. It could be used to provide transcripts of calls, measure the sentiment and tonality of an interaction, and more!
This field allows you to select which channel you would like to analyze. Select ANI to record the caller, DNIS to record the receiver, and ICALL_#.CHANNEL_ID to record both channels. Depending on how you’ve built your flow, you may have additional channels to analyze like a recording or an SMS.
When checked, sentiment analysis will be performed on the audio file. his field is not editable and is the file name assigned to the recorded sentiment. For more information, check out the Sentiment page.
Note: There is a charge for each sentiment analysis performed.
When checked, tonality analysis will be performed on the audio file. This field is not editable and is the file name assigned to the recorded tonality. For more information, check out the Tonality page.
Note: There is a charge for each tonality analysis performed.
This field is not editable and is the file name assigned to the transcribed text.
The Speech Recognition action creates several variables. These variables can be used later on in a flow through the SMS, External Web Call, or Dial actions, to name a few. Simply copy and paste or drag and drop the file name into whichever field you would like to insert the Speech Recognition analysis.