Voice Transfer with Smart Routing

This flow is for companies that need to streamline call handling and make internal call routing more efficient by routing calls using logic, like time zone and day of the week.

The Voice Transfer with Smart Routing template on the board

Actions

Inbound Call –  This prepares the flow to be triggered by an incoming call.

Menu Tree – This action provides a menu of potential options to route an incoming call. A voice menu requires at least one audio recording (from your Audio Library or via text-to-speech) so a caller will know what steps to take next, whether it be via speech or keypad.

Transfer – Transfers the caller to another department.

Regional Routing – Route calls based on logic about that region. In this template, we're using time zone.

Day of Week – Direct a caller based on what day it is.

Play Audio – Deliver a message to the caller by playing one of your existing audio files or use text-to-speech.