Atmosphere® CPaaS Quick Start Guide

Overview

The Atmosphere® CPaaS Portal is home to phone number ordering and management, account management, and access to CPaaS applications.

The menu at the top-right corner has options to view and manage your profile, view your plan details, and logout.

The menu at the top of the page has everything you need to use the platform. You’ll see links to:

  • Home: Your welcome page with helpful documentation links
  • SmartFlows: Inbound communications automation
  • Engage: Outbound campaign communications
  • Insights: Analytics reports and dashboards
  • Numbers: Management and ordering for phone numbers and other messaging tools
  • Lists: Manage and add lists of communication recipients

 

 

Your Very Own Phone Number

All accounts are automatically assigned a phone number right out of the box. You can use this to send campaigns using Engage, in applications that use the SMS API, and, for Professional and Enterprise users, deployed SmartFlows. Find your number on the Numbers page in the Phone Numbers table, right here:

 

Engage Your Audience with a Campaign

Use your new number to start engaging customers with simple voice and SMS notifications in Atmosphere® Engage.

In the menu at the top of the page, look for Engage.

You need a .csv file with your contacts, including at least one Phone field. Click the plus sign button to start your campaign and fill in your campaign details. Check out the Atmosphere® Engage Quick Start Guide for more information.

When you finish building your campaign, select the number you ordered in the Atmosphere® Portal as the number you want to send your campaign from. Simple as that!

 

Receive Calls and Messages with a SmartFlow

With its drag-and-drop visual flow design canvas, SmartFlows is the most intuitive, low/no-code way to build new customer experiences and automate manual tasks.

In the menu at the top of the page, click SmartFlows. The first page is the Flows library.

Click the blue plus sign button (near the search box on the top right) to start building your first flow. You can start a flow from scratch or choose from one of our pre-built templates to learn about how SmartFlows works.

Professional and Enterprise package users can launch and assign unlimited flows to a number to see them working live. Starter package users can deploy one flow at a time.

Starter package users can see the status of a flow easily by checking for the green arrow next to the flow on your Flows page:

If you change your mind later and want to deploy a different flow, go into the deployed flow and look for the Undeploy button. This will un-deploy the flow, allowing you to deploy a different flow of your choice.

Check out the Atmosphere® SmartFlows Quick Start Guide to get going!

 

Review CPaaS Data from Your Insights Dashboard

Click Insights at the top of the page to open your analytics dashboards and reports, and view metrics related to your use of the Atmosphere® CPaaS platform. For more information about how to use Insights, check out the Atmosphere® Insights Quick Start Guide.

 

Integrate with the Atmosphere® SMS Messaging API

All of our plans come with full access to the SMS API. This is a great way for those with technical chops to quickly start coding solutions that integrate SMS communications into applications and workflows.

Check out the links below to get started:

Using the SMS API from the Atmosphere® Portal

Atmosphere® API Basics