SMS FAQs

Short Messaging Service (SMS) allows sending and receiving text messages over cellular networks.

A2P (Application-to-Person messaging) is a type of SMS sent from a subscriber to an application or sent from an application to a subscriber.

P2P (Person-to-Person messaging) is generally defined as a two-way (back and forth) messaging conversation between two people.

Alphanumeric Sender ID allows you to set your company name or brand as the Sender ID when sending one-way SMS messages to supported countries and carriers. Alphanumeric Sender IDs may be up to 11 characters.

SMS is a reliable and dependable platform for sending important information out. It's the ideal tool for businesses to communicate critical and time sensitive information. SMS messages are short and sweet and boast a 98% read rate.

By signing up on our CPaaS Portal, you have already accepted our terms and conditions and are ready to start using our messaging services. Contact your Account Manager or Sales team at sales@intelepeer.com for more information.

Check out the Advertising Guidelines for more information.

Check out the API Basics documentation for more information.

Yes. Numbers must be set up using e.164 formatting; for example, for the United States, a number would look like this: +15551212.

Check out the SMS / MMS Messaging Quick Start Guide for more information.

Yes, contact your Account Manager or Sales team at sales@intelepeer.com to get started.

Yes, IntelePeer numbers are text enabled.

Yes, IntelePeer offers 2-way messaging.

The character limit for a single SMS message is 160 characters, but IntelePeer also supports concatenated (long) messages.

No, group messages are not supported via SMS.

Yes, you can use our CPaaS Portal to purchase as many numbers as you need.

Two-way SMS is supported by using Long Codes, Short Codes, or Toll-Free Numbers. Mobile Originated (MO) SMS messages can be received via SmartFlows, Engage, or API.

Delivery Reports are offered via API.

You can be up and running within a few seconds using Long Codes or Toll-Free Numbers, which you can provision directly from the CPaaS Portal. Short Codes provisioning takes between 8 and 12 weeks and require additional documentation and carrier approvals.

You can use SmartFlows and Engage campaign manager.

Yes, we support GSM-7 and UCS-2 encoding.

If the landline number has been text-enabled, the SMS is delivered.

Yes, standard messages and data rates may apply. Depending on your text plan, the mobile users may be charged by their carriers.

No, text messaging is dependent on carriers and their networks, as well as the reachability of the terminating number (for example, phone switched off, no service, or incorrect number).

SMS lets you send a message of up to 160 characters to another device, while MMS also allows sending pictures, video, or audio content over the cellular network.

No, IntelePeer does not currently support MMS messages.

U.S. rules require explicit opt-in before consumers can be sent promotional text messages, as well as a way to opt-out by sending STOP. Industry standards also require a compliant response whenever subscribers’ text the keyword HELP to your short code. Full industry standards can be found in the CTIA Short Code Monitoring Handbook.

Yes, contact your Account Manager or Sales team at sales@intelepeer.com for more information.

The process for provisioning a dedicated SMS short code typically takes between 8 and 12 weeks and is regulated by the U.S. Short Code Administrator.

In the U.S., Long Codes, Short Codes and Toll-Free numbers. Internationally, Long Codes, Short Codes and Alphanumeric (all are country and carrier dependable).

Check out our updates for more information on the 10DLC change for AT&T and Verizon.

Yes, IntelePeer offers U.S. as well as International SMS.

No, U.S. Short Codes only work within the United States.

We offer a selected number of countries within our CPaaS Portal. For additional countries, contact your Account Manager or Sales team at sales@intelepeer.com for more information.

No, if you are interested in international 2-way SMS, we support local Long Codes and Short Codes (country and carrier dependent).