Creating a Jira Service Desk Issue

To create a Jira Service Desk Issue via SmartFlows, you need the following:

Update Your SmartFlow

  1. Add an External Web Call action to your flow.
  2. Configure the action as follows:

USER NAME: {Jira Username}

PASSWORD: {Jira Password}


URL OF SERVICE: {Jira instance name}

CONTENT-TYPE: application/json


“fields”: {
“project”: {“key”: “{Your Zendesk Project Key}“},
“summary”: “The Ticket Title goes here..“,
“description”: “Creating of an issue using project keys and issue type names using the REST API”,
“issuetype“: { “name”: “{Enter Your Issue Type Here e.g Epic, Bug, Task}” }
  1. Configure the RESPONSE VARIABLES to capture the issue information. For more information see the Jira Issue support page.
  2. Save and Deploy your flow.