Subscribe to Notifications

Enable customers to subscribe to notifications using SmartFlows and Engage. Customers can manage which notifications and updates they want to receive related to their account, such as an appointment reminder or a promotion notice, without speaking to an agent.

Benefits

  • Improved customer experience.
  • Customers can self-service at any time.
  • Reduced costs.
  • Reduced or eliminated agent handling time.

How it Works

A sample workflow for notification subscription with seven actions

  • Customer is presented with a menu
  • Customer navigates through to authorize or opt-out of subscriptions to a variety of notifications

Need some help getting started?

For more information about our notifications management capabilities check out the links below: