Understanding the Voice Services Call Report

The Voice Services Call Report is where you find aggregate information on your phone numbers:

  • Domestic and international telephone numbers

  • Termination

  • Domestic and international toll-free calling

Note: Currently, the Voice Services Call Report is available to customers with a SmartProducts Platinum and Diamond subscription.

Getting Started

To run the report, select the appropriate filters then click the Reload icon near the top right side of the page.

Note: In the Product filter, Termination, DID, and toll-free are all included by default. You can remove one or two products to narrow the report, but at least one product must be selected to run the report.

For more information on how to use filters in Insights, visit the How to Filter Your Data page.

Common Issues

If you notice the calculations in the KPIs don’t align with your expectations, check out Common Dashboard Issues.

Report Metrics

  • Phone Number – Your phone number associated with IntelePeer, grouped by the aggregate information in the report. For inbound call products (DID and toll-free), the inbound dialed phone number appears in the report. For outbound call products (Termination), the outbound ANI terminating the call appears in the report.
  • Product – The product associated with the specific phone number and call type in the report.
  • Total Incomplete Calls – The sum of the calls in which the calling and called party did not connect associated with a specific phone number in the report.
  • Total Completed Calls – The sum of the calls connected between the calling and called party associated with a specific phone number in the report.
  • Total Attempted Calls – The sum of the Total Incomplete Calls plus Total Completed Calls associated with a specific phone number in the report.
  • Answer Ratio – The ratio of Total Completed Calls to Total Attempted Calls, as a percentage.
  • Average Duration of Call – The Total Call Duration divided by Total Completed Calls, in minutes, associated with the specific phone number in the report.
  • Total Call Duration – The sum of the minutes associated with the specific phone number in the report.