Authenticate Customers

Automate customer authentication prior to connecting with an agent or receiving sensitive notifications. Use Atmosphere® SmartFlows to verify access to private information at the beginning of customer interactions to streamline and secure communication.

Benefits

  • Improved customer experience and security.
  • Reduced or eliminated agent handling time.
  • Reduced costs.

How it Works

  • Customer enters account number
  • Passcode is sent to the user’s phone number on file
  • Customer enters passcode
  • Atmosphere® verifies the entry
  • Customer is transferred to the Contact Center, and the account is marked as verified
  • When the call is transferred to an agent, the agent does not need to validate the customer

Need some help getting started?

For more information about Atmosphere® customer authentication capabilities check out the links below: