Automate customer authentication prior to connecting with an agent or receiving sensitive notifications. Use Atmosphere® SmartFlows to verify access to private information at the beginning of customer interactions to streamline and secure communication.
- Improved customer experience and security.
- Reduced or eliminated agent handling time.
- Reduced costs.
How it Works
- Customer enters account number
- Passcode is sent to the user’s phone number on file
- Customer enters passcode
- Atmosphere® verifies the entry
- Customer is transferred to the Contact Center, and the account is marked as verified
- When the call is transferred to an agent, the agent does not need to validate the customer
Need some help getting started?
For more information about Atmosphere® customer authentication capabilities check out the links below: