October 23, 2025

When you're typing a message in the text box, the box now automatically expands to view up to 15 lines of a message at once.

• Once you surpass 15 lines in your message, a scroll bar appears on the right side of the text box.

  Note: Messages have a 1600-character limit.

You can now include “upn” as a query parameter with the Retrieve Information for a Single Agent and Retrieve Information for Multiple Agents endpoints.

The following bugs were resolved:

• On the Administrator tab, when you copy a template, any previously assigned brand(s) for the original template are now retained for the copy.

• An intermittent issue causing messages not to be sent as expected or to persist in the text box after being sent, was resolved. Messages are now sent and delivered as expected and no longer persist in the text box.

• All active agents now load when assigning users to a Shared Inbox. Previously, only the first thousand users would be displayed and could be added to a Shared Inbox.

• When attempting to send an image attachment a conversation error message would appear, preventing the attachment from being sent. This issue was resolved, and images less than 1 MB can now be sent and delivered as expected.

• An issue causing MMS messages to be marked as sent but never actually delivered was resolved. MMS messages are now delivered as expected.

The Send SMS/MMS API was updated to support sending the same message to multiple numbers via the “to” parameter.

• The numbers must be separated by comas (e.g., “to”: “+11234567890”, “+11234567891”), or in an array format (e.g., “to”: [“+11234567890”, “+11234567891”]).

Files sent via MMS are no longer cached.

• Any uploaded file is now assigned a unique ID behind the scenes, so even if a new file is uploaded with the same name and identical content, previously sent files can no longer inadvertently be received.