July 10, 2025

The following enhancements to the Press or Say Next Gen Voice feature are now available:

• Configure text normalization with ElevlenLabs text-to-speech (TTS).

  • Normalization ensure TTS messages are red back as expected.

  • For example, “$2.32” is read as currency (no longer choking up the system), or the zip code “80111” is read aloud as “eight zero one one one” instead of “eighty thousand one hundred eleven”.

• Google Speech Recognition is now available to use with Advanced Configuration ASR.

The following bugs were resolved:

• An issue causing transcripts to be returned with “None” in the event interim results took too long to finalize and the Deepgram “UtteranceEnd” message was accepted as final without a transcript, was resolved.

• Flows with a short Advanced Configuration TTS prompt that result in a single audio frame (e.g., “Hi”), incorrectly followed the “On Failure” path. This issue was resolved, and the flow now follows the expected path after a short TTS message.

The Solutions Hub is now available for DSO customers.

• Use the Solutions Hub to view information about your account:

  • Dashboard: Interaction metrics are displayed in helpful graphics.

  • Locations: Details about locations associated with the account.

    • For example, a pet shop chain might have multiple physical locations and each would be listed on this page along with associated telephone numbers.

  • Admin: Information about your account users and an audit trail of their actions.

• Click the icon on the Customer Portal homepage or the My Applications page to open the app.