Schedule Appointments

Allow customers to conveniently schedule appointments with your business using SmartFlows. Customers can use this automated flow to make an appointment without having to speak with someone to do so, and agents can focus on higher-value tasks.

Benefits

  • Improved customer experience.
  • Customer can self-service at any time.
  • Reduced costs.
  • Reduced or eliminated agent handling time.

How it Works

A sample appointment scheduling workflow with fourteen actions

  • Customer selects Schedule Appointment
  • Customer enters Date
  • Scheduling software or calendar is queried for available times
  • Customer is presented with the list of available times
  • Customer selects their time for appointment

Need some help getting started?

For more information about our scheduling capabilities check out the links below: