NLP Routing

Use Atmosphere® SmartFlows Natural Language Processing (NLP) capabilities to intelligently route customer interactions to the best resource based on spoken input. NLP routing pairs customer speech analysis with common patterns or conditions to help customers efficiently resolve their query.


  • Improved customer experience.
  • Customer can self-service at any time.
  • Reduced costs.
  • Reduced agent handling time.

How it Works

  • Inbound call or SMS occurs
  • Customer input is recorded and analyzed
  • Customer is routed to the best resource based on their responses and established rules or conditions

Need some help getting started?

For more information about Atmosphere® NLP capabilities check out the links below: