Allow customers to manage account payments without speaking with an agent using Atmosphere® SmartFlows. Account information is available to customers in real time through integration between Atmosphere® and any CRM or third-party system. Customers can choose to obtain their account balance, schedule payments for a later date, or immediately make a payment.
- Improved customer experience.
- Improved security.
- Customer can self-service at any time.
- Reduced costs.
- Agent is not required to complete the transaction.
- Agent does not need to handle account payment details.
How it Works
- Customer enters their account information and is validated
- Customer selects Make Payment from menu options
- Atmosphere® does a lookup into third-party system to determine account data
- Atmosphere® returns payment amount to customer
- Customer enters payment details or schedules for another date
- Payment is submitted
Need some help getting started?
For more information about Atmosphere® payments capabilities check out the links below: