Manage Payments

Allow customers to manage account payments without speaking with an agent using Atmosphere® SmartFlows. Account information is available to customers in real time through integration between Atmosphere® and any CRM or third-party system. Customers can choose to obtain their account balance, schedule payments for a later date, or immediately make a payment.

Benefits

  • Improved customer experience.
  • Improved security.
  • Customer can self-service at any time.
  • Reduced costs.
  • Agent is not required to complete the transaction.
  • Agent does not need to handle account payment details.

How it Works

  • Customer enters their account information and is validated
  • Customer selects Make Payment from menu options
  • Atmosphere® does a lookup into third-party system to determine account data
  • Atmosphere® returns payment amount to customer
  • Customer enters payment details or schedules for another date
  • Payment is submitted

Need some help getting started?

For more information about Atmosphere® payments capabilities check out the links below: