Manage Payments

Allow customers to manage account payments without speaking with an agent using Atmosphere^® SmartFlows. Account information is available to customers in real time through integration between Atmosphere^® and any CRM or third-party system. Customers can choose to obtain their account balance, schedule payments for a later date, or immediately make a payment.

Benefits

• Improved customer experience.
• Improved security.
• Customer can self-service at any time.
• Reduced costs.
• Agent is not required to complete the transaction.
• Agent does not need to handle account payment details.

How it Works

• Customer enters their account information and is validated
• Customer selects Make Payment from menu options
• Atmosphere^® does a lookup into third-party system to determine account data
• Atmosphere^® returns payment amount to customer
• Customer enters payment details or schedules for another date
• Payment is submitted

Need some help getting started?

For more information about Atmosphere^® payments capabilities check out the links below:

• Call Menu
• Hotline
• Self-Service Hotline