Data Dictionary - Voice Services Dashboard

The Voice Services Dashboard is full of data that gives you actionable insights into your calling activity. Use this handy guide to better understand the terms and widgets included in the dashboard.

Dashboard Name Widget Description
cdrRefId Total Calls KPI; Calls by Package; Calls By Number Label Sum of unique complete and incomplete calls
callswitchdurationsecs Total Call Duration KPI Sum of completed call minutes (MOU)
cdrRefId Answer Ratio KPI Sum of completed calls divided by sum of complete/incomplete calls
cdrRefId Calls, Call Duration & Average Call Duration by Day; Calls, Call Duration & Average Call Duration by Weekday Sum of unique complete and incomplete calls
callswitchdurationsecs Calls, Call Duration & Average Call Duration by Day; Calls, Call Duration & Average Call Duration by Weekday; Call Duration by Type Sum of completed call minutes (MOU)
cdrRefId, callswitchdurationsecs Calls, Call Duration & Average Call Duration by Day; Calls, Call Duration & Average Call Duration by Weekday Sum of completed call minutes divided by sum of completed calls
product_code Call Duration by Type Type of product the call (DID, Termination, etc.)
cdrRefId Disconnect Reason Sum of incomplete calls
disconnectInitiator Disconnecting Party Category on how a call ended, completed or incomplete
disconnect_reason Disconnected Reason Reason for why a call disconnected, complete or incomplete
packageName Calls by Package; Report View Package name in IntelePeer's Portal
numberLabel Calls by Number Label Number label in IntelePeer's Portal
recordType Report View Result of the call, incomplete or complete
callStartTime Report View Timestamp of when the call started
callDisconnectTime Report View Timestamp of when the call disconnected
dialedCcNationalNational Report View Number dialed by the user placing the phone call
aniCcNationalNational Report View Origination number of the user placing the phone call
product_code Report View Type of product the call (DID, Termination, etc.)

For more information on the Voice Dashboard terms, check out the Atmosphere® Insights Glossary.