November 16, 2021

Configure no-code apps within the Marketplace. Just answer a few simple questions and these turn-key applications can be tailored to your specific business needs. Available applications include:

• Smart Routing: Intelligently route voice calls based on percent allocation, day of the week, or time of day.

• Auto Response: Build voice or SMS auto responses to customer inquires.

• Smart IVR: Set up phone-tree menu options and associated audio.

• Post-Call Survey: Build a survey for caller feedback.

• Digital Assistant: Provide intelligent call routing based on natural language processing.

Note: The Marketplace is only available for customers enrolled in the new Standard CPaaS plan.

You can now add or change the Label associated with numbers in your inventory. On the My Numbers page, expand the Phone Number or Toll-Free Number section and click Select Action to update the Label for your number.

Note: The Label cannot include any special characters, commas, or spaces.

CPaaS activation offers current customers the new Standard CPaaS plan, available through a self-serve Click-to-Accept process. Customers who currently don't have a CPaaS plan can enroll in a 90-day promo CPaaS Standard Plan, that includes Marketplace, including its free apps, and a CPaaS Billing account. Two brand new CPaaS-enabled phone numbers are also included. Log into the Customer Portal to start your plan.

On the Inventory page, the bulk action tool allows you to make updates to multiple phone numbers at once, including E911 numbers.

Insights now provides a new landing page that displays the last seven days' usage totals and graphs for SmartFlows, Voice, and SMS based on your data.

The new Reputation Management dashboard gives you visibility into reputation scores for the phone numbers (DID), and toll-free numbers enrolled in Reputation Management - Professional. Once you enroll in this service, the dashboard appears under Custom Analytics.

The Schedule trigger action is now available. Use this action to create a continuous workflow, repeating at a set interval.

You can now assign default Transfer audio across your flow. Instead of configuring audio for each individual Transfer action within a flow, configure Transfer audio at the flow level in the Default Audio Settings section.

Note: Default Transfer audio will be applied to any Transfer action in the flow, but any configurations made at the action level will override the default audio settings.

The following updates were made to the Menu Tree action:

• You can now select how many options your menu will include, and which keypad selection or spoken input corresponds to each option, in the Menu Digit input section.

  • Click on the drop-down list for each Menu Digit to assign the corresponding keypad selection or spoken input. The related exit port label will also change.

    Note: All assigned values must be unique (e.g., you can’t use “0” for multiple menu options).

  • Select “Timeout” from the Menu Digit drop-down list to create a timeout exit port. The flow will follow this path if a caller doesn’t choose a menu option within the time span listed in the Timeout (Sec) input field.

    Note: If you include a “Timeout” Menu Digit, the Timeout section within your Menu Tree Audio Settings will be disabled.

  • To add an additional menu option, click the Menu Digits plus sign button.

  • To remove a menu option, click the delete icon to the right of the menu digit.

  Note: At least one menu option must be included in your Menu Tree and follow up actions must be connected to both one menu option and the error path exit ports. If you added a "Timeout" Menu Digit, a follow up action must connect to that exit port, too.

• The Termination Key input was removed. You can now use the pound sign (#) key for other menu options.