May 15, 2020

Delete method in External Web Call: a user can configure a PATCH and a DELETE API call (to make partial changes to a record or delete a record, respectively) to an external web service.

Flow delete warning: Adds clearer language on flow delete action to prevent accidental deletions.

Facebook actions available in voice portal: Facebook actions are available to all users of SmartFlows, since all customers will have access to purchase and set up social integrations starting with this release.

Prevent DTMF input from being stored: Creates default behavior of not storing DTMF inputs in application detail records (stored in our data warehouse and Insights) for compliance purposes. Customer can override this option with a check box on the UI.

Sentiment and tonality options in Speech Recognition: Allows the user to select whether to perform sentiment or tonality within Speech Recognition so that they have the ability to avoid being charged for these API calls.

Audio file sync between US an EU: Ensures audio files are available in both US and EU environments.

Copy template pop-up: Copy edit to the pop-up on template selection.

Delivery receipt option: Provides a check box for the user to indicate that an SMS should request a delivery receipt.

Only CPaaS-enabled numbers shown: Customers in the voice portal with non-CPaaS enabled numbers will no longer see or be able to use those numbers within SmartFlows until they are CPaaS-enabled.

Add the Action ID: The user will have a reference for how the action is identified in Insights.