December 5, 2018

• Dynamic Lists:

  • Users now have the ability to upload a list with a custom combination of columns; these can then be configured as inputs in a SmartFlow to create personalized voice and SMS messages.

Note: To support sales conversations currently, SmartFlows and Engage are both required to support customized outbound messaging (e.g., sending each contact a message with their own account balance, appointment date, etc.); for customers needing to communicate broad messages to their audiences (i.e., company wide announcements), Engage can be used alone.

• Actions (previously known as “verbs”):

  • REGEX action, which allows users to search strings for specific patterns (such as email addresses, credit card numbers, et al) using regular expressions, is now functional.

  • REGEX action uses the PCRE library of Regex.

  • A good resource for those wanting to play with regular expressions: https://regex101.com/

  • Enhancements to the performance of the speech recognition action.

  • Fixed an issue where Play Audio action was not functioning properly after an SMS action.

• Number Assignment:

  • Number assignment screen will now populate with toll free numbers and short codes if they are present in the customer’s inventory.