Send SMS/MMS

The Send SMS/MMS action sends a text or multimedia message.

The Send SMS action on a blank board

The Send SMS/MMS action could be used to:

  • Reply to an Inbound SMS/MMS received from a customer

  • Provide a verification code for authentication

  • Send a follow up message to gauge caller satisfaction following a help desk interaction

Note: Outbound MMS files cannot exceed 5 MB.

 

Available Variables

Available Variables are placeholders for information that are automatically determined based on the contents of your flow. For example, if your flow begins with an Inbound Call trigger, the caller's phone number is stored as a $ANI variable. Later on in your flow, you can send a follow up SMS to the caller by adding the $ANI variable in the Send SMS/MMS action Inputs.

Check out How to Use Variables in SmartFlows for more information.

 

Inputs

This action needs configuration of the following items:

Input Name Description
Send To The phone number to send the message to.
Send From The phone number the message is sent from. You can only send messages from numbers owned by you in your account that have SMS functionality enabled. If a number does not have SMS provisioning, a check box will not appear next to it in the Choose Number/Variable pop-up.
Message The content of the message to be sent. You can use variables as shortcuts. For example, you can insert the date, day of the week, time, and so on.
Response Timeout (Seconds) The number of seconds the flow should wait for an SMS response to be delivered before proceeding to the next step in the flow.

Request Delivery Receipt

Click this check box to get a receipt once your message is delivered.

Enable MMS

Click this check box to include multimedia in your message.

Attachments

Click the plus sign to the right to add additional MMS elements. You can include up to 5 URLs.

Note: This section only appears when the Enable MMS check box is selected.

Source

Select "URL" from the drop-down list.

URL

Enter the MMS URL in the text box.

Note: The file cannot exceed 5 MBs.

 

Action

Each Send SMS/MMS action includes two exit ports corresponding to the following outcomes:

  • On Success: The course of the flow if the message has been sent successfully (port 1)

  • On Failure to Send: The course of the flow if the message was not sent successfully and delivery failed (port 2)