Press or Say Input Type Options

Review the following Press or Say Input Type drop-down list options to ensure your selection appropriately matches the expected input based on your use case.

Note: Available Input Type options (and the order in which they appear) depend on your selected Language and account.

Input Type	Description	Accepted Input	Output	Languages
General	Simple, general words.	Any utterance. Example: "Phone broken"	User utterance is returned after bot processing.	English, Spanish (US), Spanish (EU), French (FR), French (CA)
General 12	Simple, general words, with a 1200 millisecond (ms) utterance end setting.	Any utterance. Example: "Phone broken"	User utterance is returned 1200 ms after a caller finishes providing their response.	English
General 15	Simple, general words, with a 1500 ms utterance end setting.	Any utterance. Example: "Phone broken"	User utterance is returned 1500 ms after a caller finishes providing their response.	English
General 18	Simple, general words, with a 1800 ms utterance end setting.	Any utterance. Example: "Phone broken"	User utterance is returned 1800 ms after a caller finishes providing their response.	English
Deepgram	Simple, general words; smart format.	Any utterance. Example: "Phone broken"	User utterance is returned after processing.	English
Deepgram CS	Simple, general words; smart format; and exposed confidence score.	Any utterance. Example: "Phone broken"	User utterance is returned after processing with the confidence score. Example: input = "Phone broken" input_raw = {'100'}	English
Deepgram SU	Simple, general words; smart format; when single utterance is true.	Any utterance. Example: "Phone broken"	User utterance is returned after processing.	English
Deepgram Xsmall	Simple, general words; smart format; and single utterance, endpointing = 10.	Any utterance. Example: "Phone broken"	User utterance is processed following 10 ms of silence.	English
Deepgram Small	Simple, general words; smart format; single utternace; and utterance_end = 1000 and endpointing = 300.	Any utterance. Example: "Phone broken"	User utterance is returned 1000 ms after a caller finishes providing their response.	English
Deepgram Medium	Simple, general words; smart format; single utterance; and utterance_end = 1200 and endpointing = 600.	Any utterance. Example: "Phone broken"	User utterance is returned 1200 ms after a caller finishes providing their response.	English
Deepgram Large	Simple, general words; smart format; single utterance; and utterance_end = 1800 and endpointing = 900.	Any utterance. Example: "Phone broken"	User utterance is returned 1800 ms after a caller finishes providing their response.	English
Date	A particular day.	Any date format. Example: "12132024" Note: If the year is not specified, the current year or next available year will be automatically assigned. Do not type out the full date (e.g., "December thirteenth two thousand twenty four").	Date string in ISO-8601 format (i.e., yyyy-mm-dd) is returned. Example: "2024-12-13"	English, Spanish (US), Spanish (EU)
Single-Digit Numbers	One digit number.	A number from 1 through 9. Example: "3"	A single digit number is returned.	English, Spanish (US), Spanish (EU)
Digit Sequence	A sequence of digits.	A string of digits, no less than one digit and no greater than 30 digits. Example: "1234567"	A single digit sequence is returned.	English, Spanish (US), Spanish (EU), French (FR), French (CA)
Alphanumeric	Alphanumeric phrases.	Any alphanumeric string input. Example: "x1x1x1x1x"	A single alphanumeric string (without spaces or punctuation) is returned.	English, Spanish (US), Spanish (EU)
Common IVR Phrases	Frequently used call center phrases.	A phrase that correlates to a commonly used call center value. Example: "I want to speak to a representative"	The call center value which correlates to the user input is returned. Example: "Representative" The full list of call center values can be found here.	English, Spanish (US), Spanish (EU)
US Phone Number	Standard US phone number format.	A 10-digit number string. Example: "8773369171"	The 10-digit number string (no spaces, dashes, or parentheses) is returned.	English
US State	Any of the 50 states, individually.	One state. Example: "Colorado"	The state is returned as a string.	English
US City	A major US city, individually.	One city. Example: "Denver"	The city is returned as a string.	English
US Zip Code	a 5-digit ZIP code.	Any 5-digit number string. Example: "80205"	The 5-digit number string is returned.	English, Spanish (US), Spanish (EU), French (FR), French (CA
Canadian Postal Codes	Alphanumeric Canadian postal codes.	Any 6-character alphanumeric string. Example: "M4B3E5"	The 6-character alphanumeric string is returned.	English, Spanish (US), Spanish (EU), French (FR), French (CA
Digit Sequence V2	A sequence of digits.	A string of digits, no less than one digit and no greater than 30 digits. Example: "123456789123424"	A digit sequence is returned.	English
Alphanumeric V2	Alphanumeric phrases.	Any alphanumeric string input. Example: "x1x1x1x1x"	A single alphanumeric string (without spaces or punctuation) is returned.	English
Enhanced ASR	Simple, general words.	Any utterance. Example: "Phone broken"	User utterance is returned after processing.	English
Address	A standard address.	A US or Great Britain full address. Example: "My delivery address is 123 Main Street in Denver Colorado"	A string with an address format. Example: "123 Main Street, Denver, CO"	English
Enhanced ASR 12	Simple, general words; with a 1200 ms utterance end setting.	Any utterance. Example: "Phone broken"	User utterance is returned 1200 ms after a caller finishes providing their response.	English
Enhanced ASR 15	Simple, general words; with a 1500 ms utterance setting.	Any utterance. Example: "Phone broken"	User utterance is returned 1500 ms after a caller finishes providing their response.	English
Enhanced ASR 18	Simple, general words; with a 1800 ms utterance setting.	Any utterance. Example: "Phone broken"	User utterance is returned 1800 ms after a caller finishes providing their response.	English
Address 12	A standard address; with a 1200 ms utterance end setting.	A US or Great Britain full address. Example: "My delivery address is 123 Main Street in Denver Colorado"	A string with an address format; returned 1200 ms after a caller finishes providing their response. Example: "123 Main Street, Denver, CO"	English
Address 15	A standard address; with a 1500 ms utterance end setting.	A US or Great Britain full address. Example: "My delivery address is 123 Main Street in Denver Colorado"	A string with an address format; returned 1500 ms after a caller finishes providing their response. Example: "123 Main Street, Denver, CO"	English
Address 18	A standard address; with a 1800 ms utterance end setting.	A US or Great Britain full address. Example: "My delivery address is 123 Main Street in Denver Colorado"	A string with an address format; returned 1500 ms after a caller finishes providing their response. Example: "123 Main Street, Denver, CO"	English
Digit Sequence 12	A sequence of digits; with a 1200 ms utterance end setting.	A string of digits, no less than one digit and no greater than 30 digits. Example: "1234567"	A single digit sequence is returned 1200 ms after a caller finishes providing their response.	English
Digit Sequence 15	A sequence of digits; with a 1500 ms utterance end setting.	A string of digits, no less than one digit and no greater than 30 digits. Example: "1234567"	A single digit sequence is returned 1500 ms after a caller finishes providing their response.	English
Digit Sequence 18	A sequence of digits; with a 1800 ms utterance end setting.	A string of digits, no less than one digit and no greater than 30 digits. Example: "1234567"	A single digit sequence is returned 1800 ms after a caller finishes providing their response.	English
Freeman Departments*	Custom company departments.	Company departments. Example: "Payroll please"	A main department. Example: "Accounting"	English
Freeman Directory*	Custom company directory first and last names.	A first or last name. Example: "Mary"	A matching name from the list. Example: "Mary"	English
Dental*	Custom company insurance and dental phrases.	An insurance company or dental phrase. Example: "Blue dental choice"	A matching name from the list. Example: "Blue Dental Choice PPO"	English

*Input Types that are custom solutions and not available under all accounts.