Play Audio

The Play Audio action allows you to include a Text-to-Speech (TTS) or prerecorded audio message within your flow.

The Play Audio action could be used:

Following a Menu Tree action to share answers to frequently asked questions (e.g., hours of operation, locations, etc.)
With the Record Response action to play back a caller's response and confirm their input
Connected to the error path of an applicable action to alert the caller that there was an error and they will be redirected
At the end of your flow to conclude the call (e.g., "Thank you for calling and have a great day!")

To configure this action, click Configure Audio to open the Audio Settings.

Audio Text (TTS): Use your default Text-to-Speech settings or select your preferred vendor and voice. Then type your message into the text box and click the blue “+” sign.
Audio Library: Add new or drag and drop existing audio files from the library.

For more information, see Configure Audio Settings.

Note: The functionality of this action is voice-related only.