Looking Up Zendesk Tickets by User ID
To look up Zendesk tickets by User ID, you need the following:
Generate a Zendesk API Token
Complete Zendesk’s tutorial on generating a new API token. Your Zendesk API token is needed for future steps.
Update Your SmartFlow
- Add an External Web Call action to your flow.
- Configure the action as follows:
USER NAME: {Zendesk Username}/token
PASSWORD: Your Zendesk API Token
METHOD: GET
URL OF SERVICE: {Zendesk instance name}.zendesk.com/api/v2/requests/search.json?requester_id={user id}
CONTENT-TYPE: application/json
- Configure the RESPONSE VARIABLES to capture the ticket information. For more information, see the Zendesk Requests support page.
- Save and Deploy your flow.