Message Scheduling for Contacts
Overview
SMS messages are often required to be sent out at a specific time. This feature allows you to create messages when time is available during the course of your day. This also allows messages to be received by customers at a more appropriate time of day.
SMS Scheduling
- Navigate to the Related section of a specific Contact's record.
- Click Schedule a message to select the message details.
- Enter the Date and Time to send the message.
- Enter the message body, Select an Action from the drop-down list, and click Schedule.
- After the message is scheduled, it is displayed in the Scheduled Messages section.
Smoke Test
SL# | Use Cases | Steps to Test | Test Cases | Expected Result | Actual Result |
---|---|---|---|---|---|
1 | Schedule a Message | Enter Date, Time, Message body. Choose an action and click Schedule to schedule a message. | Enter the input values. | After clicking Schedule, a record is created on Scheduled Messages object with the received values. After the scheduling time, a record is created on SMS Storage object with the values received. Message is displayed in the chat window. | After the schedule date and time, message is visible in the chat window. A record is created on the SMS Storage object with the received values. |