Creating a Jira Service Desk Issue
To create a Jira Service Desk Issue via SmartFlows, you need the following:
Update Your SmartFlow
- Add an External Web Call action to your flow.
- Configure the action as follows:
USER NAME: {Jira Username}
PASSWORD: {Jira Password}
METHOD: POST
URL OF SERVICE: {Jira instance name}.atlassian.net/rest/api/2/issue/
CONTENT-TYPE: application/json
BODY
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{
“fields”: {
“project”: {“key”: “{Your Zendesk Project Key}“},
“summary”: “The Ticket Title goes here..“,
“description”: “Creating of an issue using project keys and issue type names using the REST API”,
“issuetype“: { “name”: “{Enter Your Issue Type Here e.g Epic, Bug, Task}” }
}
}
- Configure the RESPONSE VARIABLES to capture the issue information. For more information see the Jira Issue support page.
- Save and Deploy your flow.