November 30, 2018

Scheduling:

• Campaigns can now be configured to run at a scheduled date and time; a user can choose between scheduling a campaign ahead of time or running it immediately

SmartFlows Templates:

• When configuring a campaign, a user can now choose from a few ‘Global SmartFlows’ – pre-configured templates for simple communications like outbound calls or SMS

• Alternately, a user of both SmartFlows and Engage can create their own flow using the Inbound API action; it will then appear in the ‘Saved’ SmartFlows menu to use in a campaign

Actions (previously known as “verbs”):

• Switch action now functions as expected, with the exception that it does not yet test conditions on $ANI or $DNIS.

• Switch now also has a ‘Default’ path to account for cases in which no conditions evaluate to true.

• Text-to-Speech audio option is now available on the Transfer action.

• Voice Selection now available on audio actions, enabling users to implement text-to-speech in different accents and languages.

UI Improvements:

• Number label from the Portal now appears on the number assignment view to help guide users against choosing numbers in use.

• Users are prevented from deleting flows belonging to other users.

• Users are warned before deleting flows when clicking the delete button.

• Users are warned when navigating away from unsaved work.

• Small fixes to improve clarity and usability of user interface.