November 19, 2020

You can now use and manage US-based Toll-Free numbers in the CPaaS Portal.

Starter customers can now order new phone numbers or messaging resources by clicking the corresponding Add New buttons on the My Numbers page.

You can now Pause a campaign in Active or Scheduled status. An Active campaign will immediately stop running and a Scheduled campaign will not be deployed on the scheduled start date/time. Once you are ready to continue with a paused campaign, click Resume Campaign on the Campaigns page.

The Number of Retries and Retry Interval fields are now available for Custom campaigns. Previously, retries were only available for voice campaigns.

When an outbound voice campaign reaches a recipient’s voicemail, it is considered a successful interaction, and as a result, will not trigger retry functionality for that recipient.

When creating a List via API, you can now detect recipient time zones based on area code number to ensure the campaign is deployed at the appropriate local time.

Trial customers can only upload a single contact and use their Authorized Trial Number within Engage. If another phone number is entered, it will automatically be replaced with the Authorized Trial Number.

The SmartFlows Dropout Location Report is now available for Professional and Enterprise customers. This report highlights the most frequent dropout locations and corresponding actions within selected flows.

Note: At least one Flow Name must be added in the Filters section to run the report.

You can now filter the SmartFlows and SmartFlows Messaging dashboard by Flow Name.

The Messaging dashboard was updated to provide greater transparency into messaging totals and sent/received averages. Enhancements include:

• Average Message Size widget was replaced with a new Total Messages widget

• Average Message Sent Size added to Messages Sent widget

• Average Message Received added to Messages Received widget

• Updated Message Sent/Received & Average Message Size by Day chart widget

• Updated Messages Sent and Received & Average Message Size by Weekday chart widget

A zero Percent Value can now be added for the Percent Routing action allocation.

Starter customers can now use variables and international numbers in the TO number field for the Send SMS, Dial, and Transfer actions.