July 31, 2025

  • The Execution Rate associated with each of your campaigns now appears in the table on the Campaigns homepage.

  • The following bugs were resolved:

    • A bug caused campaigns running a daily basis not to adjust for daylight saving time (DST) as expected. This issue was resolved, daily campaigns are now running at the expected time, and daily campaigns will not be unexpectedly impacted by DST transitions in the future.

    • An error that allowed campaigns to be published with a blank Method of Contact field was resolved. A warning message now displays if that field is blank and you must select a Method of Contact from the drop-down list to publish your campaign.

    • When pasting text in the search bar on the Campaigns page, extra spaces were unexpectedly included before and after the text resulting in empty search results. This bug was resolved and added spaces no longer impact the search functionality.

    • An error causing campaigns not to process when one campaign under the account was started and subsequently deleted, was resolved. Campaigns are no longer unexpectedly blocked by deleted campaigns.

 

  • New Press or Say Next Gen Voice configurations are available when the Advanced Configuration toggle is on.

    • Configure Silence Timeout.

      • If a Silence Timeout value is included, after the agent message is done playing, a caller will have a set number of seconds to start speaking before they are timed out. For example, if the Silence Timeout is set to 5, callers will have 5 seconds to start speaking or the flow will follow the “On Timeout” path.

        Note: The Silence Timeout is set on a flow level basis (not unique to each turn), resets at the beginning of each turn, and is available for use with the “BasicAsrV1”, “BasicAsrAiV1”, and “BasicAsrNoAudioV1” Advanced Configuration App options.

    • Configure Maximum Talk Time.

      • If a Maximum Talk Time value is included, the agent will stop recording after a set number of seconds elapses, and the caller’s response is deemed to be complete. For example, if the Maximum Talk Time is set to 5, callers would have 5 seconds after they start speaking to provide their input before the flow moves on.

      • This configuration might be applicable for specific use cases. For example, if you want to determine if a real person or voicemail has answered the call, you can set up a timer to quickly determine if a real person answered or not.

        Note: The Maximum Talk Time is set on a flow level basis (not unique to each turn), resets at the beginning of each turn, and is available for use with the “BasicAsrV1”, “BasicAsrAiV1”, and “BasicAsrNoAudioV1” Advanced Configuration App options.