WhatsApp Send

The WhatsApp Send action allows users to send text messages or images through WhatsApp in the flow. For more information, check out the WhatsApp Onboarding Process.

Inputs

Inputs Regardless of the Type of Message

Input Name Description
App ID

Enter your WhatsApp identifier for your business number.

This is not your business WhatsApp phone number but a system identifier for your number in the conversation. When used with a WhatsApp Inbound Message trigger, this ID can be found as one of the available variables.

App User ID

The identifier for the WhatsApp user who should be receiving the message.

This is not the WhatsApp user's phone number but a system identifier for the conversation with the user. When used with a WhatsApp Inbound Message trigger, this ID can be found as one of the available variables.

Message Type Select whether you would like to send a text or image.

Inputs Only for Text

Input Name Description
Message Enter the message content that you would like to send.

Inputs Only for Images

Input Name Description
Media URL The URL where the image is stored or available.
Caption Field to enter a text caption to be sent with the image (optional).
Media Type The file format of the image you are sending. Available formats include: gif, jpeg, jpg, png, svg, tif, and tiff

Exit Ports

The flow has two possibilities where it will continue after the WhatsApp Send action. This is determined by:

Port Name Description
On Success The path the flow will continue through after a successful sent message.
On Failure to Send The path the flow will continue through if the delivery failed.

Want to know more?

Check out Replying to Messages with WhatsApp