Creating a Ticket in Zendesk

To create a ticket in Zendesk, you need the following:

• A Zendesk Account
• An IntelePeer Account

Generate a Zendesk API Token

Complete Zendesk’s tutorial on generating a new API token. Your Zendesk API token is needed for future steps.

Update Your SmartFlow

1. Add an External Web Call action to your flow.
2. Configure the action as follows:

   USER NAME: {Zendesk Username}/token

   PASSWORD: Your Zendesk API Token

   METHOD: POST

   URL OF SERVICE: {Zendesk instance name}.zendesk.com/api/v2/tickets

   CONTENT-TYPE: application/json

   BODY:

   Copy

   1
   2
   3
   4
   5
   {“ticket”: {
   “subject”: “Ticket Subject”,
   “via_id”:45,
   “comment”: { “body”: “Ticket Body”}
   }}

3. Configure the RESPONSE VARIABLES to capture the ticket information. For more information, see the Zendesk Tickets support page.

4. Save and Deploy your flow.