WhatsApp Onboarding Process

Enabling a Number for WhatsApp in the CPaaS Portal

  1. Log into your account in the CPaaS Portal (http://atmosphere.intelepeer.com).
  2. Select Numbers from the top menu or the left navigation bar.
  3. On the My Numbers page, to the right of the WhatsApp section, click Add New.

On the My Numbers page the WhatsApp section is highlighted

  1. Enter your WhatsApp Number Information and add the phone numbers you want to activate with WhatsApp.

On the Order New Numbers Page, the WhatsApp Number tab is selected and a blank WhatsApp Number Information form appears

  1. Click the Order button. A confirmation appears to inform you that your request has been received.

Your request is then submitted to WhatsApp for approval. Our support team contacts you when approval has been received from WhatsApp.

Checking the Status of Your WhatsApp Number Request

To check the status of your WhatsApp Request:

  1. Log into your account in the CPaaS Portal (http://atmosphere.intelepeer.com).
  2. From the top menu or the left navigation panel, click Numbers.
  3. Expand the WhatsApp section of My Numbers. The status of your request is listed for each number requested.
  4. Click the Manage icon for the WhatsApp Number you want to assign.
  5. Select the deployed WhatsApp SmartFlow you want to assign the number to, and click Assign.