Inbound WhatsApp
The Inbound WhatsApp action prepares a flow for an incoming WhatsApp message to a WhatsApp-approved ID.
Note: This trigger only accepts incoming text messages. It does not work with voice, picture, or MMS WhatsApp messages.
Inputs
Assign a WhatsApp Business number to this action to designate the number users are texting. Type the number into the Add field.
Haven’t enabled a WhatsApp number yet?
Check out our WhatsApp Onboarding Documentation
Variables
A flow with an Inbound WhatsApp trigger has the following variables made available to use throughout the flow:
Variable Name | Data Type | Description |
---|---|---|
messageText | String | The WhatsApp message sent. |
appId | String |
Identifies the WhatsApp Business number the message was sent to. Note: This is not the WhatsApp User phone number but a unique identifier for the conversation. |
appUserId | String |
Identifies the WhatsApp User the message was sent from. Note: This is not the WhatsApp User phone number but a unique identifier for the conversation. |
currentTimeText | String | The time the flow was initiated. This value is based on the flow timezone setting. |
currentDateText | String | The date the flow was initiated. This value is based on the flow timezone setting. |
currentMonthText | String | The month the flow was initiated. This value is based on the flow timezone setting. |
currentDayText | String | The day of the month the flow was initiated. This value is based on the flow timezone setting. |
currentYearText | String | The year the flow was initiated. This value is based on the flow timezone setting. |
currentDayOfWeekText | String | The day of the week the flow was initiated. This value is based on the flow timezone setting. |