Inbound WhatsApp

The Inbound WhatsApp action prepares a flow for an incoming WhatsApp message to a WhatsApp-approved ID.

The Inbound WhatsApp action is selected on a blank board

Note: This trigger only accepts incoming text messages. It does not work with voice, picture, or MMS WhatsApp messages.

 

Inputs

Assign a WhatsApp Business number to this action to designate the number users are texting. Type the number into the Add field.

The Inputs section of the Configurations Panel for an Inbound WhatsApp action

Haven’t enabled a WhatsApp number yet?

Check out our WhatsApp Onboarding Documentation

 

Variables

A flow with an Inbound WhatsApp trigger has the following variables made available to use throughout the flow:

Variable Name Data Type Description
messageText String The WhatsApp message sent.
appId String

Identifies the WhatsApp Business number the message was sent to.

Note: This is not the WhatsApp User phone number but a unique identifier for the conversation.

appUserId String

Identifies the WhatsApp User the message was sent from.

Note: This is not the WhatsApp User phone number but a unique identifier for the conversation.

currentTimeText String The time the flow was initiated. This value is based on the flow timezone setting.
currentDateText String The date the flow was initiated. This value is based on the flow timezone setting.
currentMonthText String The month the flow was initiated. This value is based on the flow timezone setting.
currentDayText String The day of the month the flow was initiated. This value is based on the flow timezone setting.
currentYearText String The year the flow was initiated. This value is based on the flow timezone setting.
currentDayOfWeekText String The day of the week the flow was initiated. This value is based on the flow timezone setting.