Message Scheduling for Contacts

Overview

SMS Messages are often required to be sent out at a specific time. This feature allows you to create messages when time is available during the course of your day. This also allows messages to be received by customers at a more appropriate time of day.

SMS Scheduling

  1. Navigate to the Related section of a specific Contact's record.
  2. Click Schedule a message to select the message details.
  3. Enter the Date and Time to send the message.
  4. Enter the message body, Select an Action from the drop-down list, and click Schedule.
  5. After the message is scheduled it will be displayed in the Scheduled Messages section.

Smoke Test

SL# Use Cases Steps to Test Test Cases Expected Result Actual Result
1 Schedule a Message Enter Date,Time,Message body and choose an action and click on ‘Schedule’ to schedule a message. Enter the input Values. After clicking on the ‘Schedule’ button a record gets created on Scheduled Messages object with the received values. After the scheduling time a record will be created on SMS Storage object with the values received and message will be displayed on the chat window. After the schedule date and time message was visible on the chat ‘window’ and a record got created on the SMS Storage object with the received values.