How to Set Up Group Message Scheduling

Overview

Using Group Message Scheduling functionality you can schedule SMSs for multiple campaign members to be sent at a particular time. This allows you to create campaign related messages when time is available during the course of your day. This also allows messages to be received by the campaign members at the same time at a more appropriate time of day.

  1. Select the Campaign members for whom you want to schedule a message.
  2. Click Schedule a message to select the message details.
  3. Enter the date and time to send the message.

  4. Enter the message body, Select an Action from the drop-down list, and click Schedule.
  5. After the message is scheduled it will be displayed in the Scheduled Messages section.

Smoke Test

SL# Use Cases Steps to Test Test Cases Expected Result Actual Result
1 Schedule a Message Select all the recipients, then click the ‘Schedule a Message’ button’. Enter Date, Time, Message body and choose an action and click ‘Schedule’ to schedule a message. Enter the input Values. After clicking the ‘Schedule’ button a record gets created on Schedule Message object with the received values.After the scheduling time a record will be created on SMS Storage object with the values received and message will be displayed on the chat window. After the schedule date and time message was visible on the chat windows and a record got created on the SMS Storage object with the received values.

SMS Status

When an sms is sent from Salesforce to the SmartFlows the recordId of the newly created message record is getting delivered with the message details to the SmartFlows. The SmartFlows then sends the message to the Phone Number. Depending on the status of the message sent from SmartFlows to the phone, the SmartFlows sends the status to Salesforce and it gets updated in the related sms record.