How to Create a Campaign Group Message

Overview

Salesforce users have the ability to group contacts into campaign lists. User can send a variety of communications to the contacts in the list and evaluate the effectiveness of their contact efforts. This simplifies the process users must go through to send SMS messages to a list of individuals. Users can send messages to campaign members from the campaign record page. All the campaign members related to the campaign member are shown. The user can select which campaign members to send the message to. After typing the message on the message box, the user can send the message to those selected campaign members.

  1. Select the Action.
  2. Write the message to be sent.
  3. Select All or select the specific recipients.
  4. Use the search bar to find Campaign members.

Smoke Test

SL# Use Cases Steps to Test Test Cases Expected Result Actual Result
1 Send group message

1. Choose the Action from the Action Picklist.

2. Using the search bar or select All checkbox or individual checkbox, I selected five (5) members.

3. Using the input box type:”Hello,everyone”

4. Click Send to send the messages to the selected members.

After clicking Send, a set of five (5) related records is created with the selected members data. Five related records should be created. Five related records are created for the contact.